get5 Privacy Policy — How We Handle Your Personal Data

1 Introduction

This Privacy Policy applies to all users of the get5 platform, including registered account holders and visitors to the get5 website. It sets out how get5 collects, processes, stores and protects personal information provided by users in Pakistan.

By registering an account or using the get5 platform, you agree to the collection and use of your information as described in this policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, which together form the complete framework governing your use of get5.

We take privacy seriously. The information you share with get5 is used only for the purposes described in this document and is not sold or rented to third parties for marketing purposes.

2 Data We Collect

get5 collects personal information in the following ways: directly from you when you register or use the platform, automatically through your use of the website and app, and from third parties such as payment processors when you complete a transaction.

We only collect data that is relevant and necessary for the purposes described in this policy. We do not collect sensitive personal information such as biometric data, health data or information about religious or political beliefs.

3 How We Use Your Data

The personal information collected by get5 is used for the following purposes:

• Account management: Creating and maintaining your player account, processing login requests and keeping your account details up to date.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification: Confirming that the account holder is who they say they are, in line with the age verification and anti-fraud requirements described in the Terms and Conditions.
• Customer support: Responding to queries, resolving disputes and investigating reported issues related to accounts or transactions.
• Platform improvement: Analysing aggregate usage patterns to improve game loading times, lobby layout, payment flows and overall platform performance.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing multi-accounting and protecting the platform from abuse.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gaming behaviour and enabling the tools described on the Responsible Gaming page.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts. We do not send unsolicited marketing messages.

4 Sharing Your Data

get5 may share your personal data with third parties in limited, specific circumstances. We do not share data beyond what is necessary for the purpose in question.

• Payment processors: When you make a deposit or withdrawal, relevant transaction details are shared with the payment provider (for example, JazzCash or Easypaisa) to complete the transfer. These providers process your data under their own privacy policies.
• Identity verification providers: Where verification is required, your identity information may be shared with a third-party verification service to confirm your details against provided documents.
• Technical infrastructure providers: Companies that provide hosting, data storage, security monitoring and platform analytics services may process data as part of providing those services to get5. These providers are bound by data handling obligations.
• Legal and regulatory requirements: Where required by applicable law or in response to a valid legal order, get5 may disclose account information to relevant authorities. We will inform you of any such disclosure where legally permitted to do so.

get5 does not sell, rent or licence your personal data to third parties. Data shared with service providers is limited to what is needed to perform the specific service and is not used by those providers for their own purposes.

5 Payment Data and Financial Information

Because get5 is a real-money gaming platform, financial data forms a significant part of the information we hold. All deposits and withdrawals are processed in PKR and we maintain records of all transactions associated with your account.

Payment method details such as your JazzCash mobile number, Easypaisa account reference or bank account number are stored securely and used only for processing your requested transactions. Full card numbers are not stored on get5 servers — card payments are processed through a payment gateway and only a tokenised reference is retained.

Transaction records are retained as part of your account history and form part of the records get5 is required to keep for fraud prevention and dispute resolution purposes. You can view your own transaction history in your account at any time.

6 Cookies and Tracking Technologies

get5 uses cookies and similar technologies on its website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.

The types of cookies used by get5 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that maintain your account state across pages. Disabling these will prevent you from using the platform.
• Functional cookies: Remember your preferences such as language settings and lobby filter configurations so you do not need to re-enter them on every visit.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where users spend time and where they encounter difficulties. This data is used in aggregate to improve the platform and is not tied to individual identity.
• Security cookies: Support fraud detection and account security by identifying unusual access patterns or login attempts from unfamiliar devices.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will affect your ability to log in and use the platform normally.

7 Data Retention

get5 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet fraud prevention, dispute resolution and record-keeping requirements.

Specific retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a period following account closure, as required for fraud prevention and legal compliance.
• Transaction records: Maintained for a minimum of five years from the transaction date to support dispute resolution and audit requirements.
• Support communications: Retained for the period necessary to resolve the matter in question and for a reasonable period after, in case of follow-up queries.
• Technical and session data: Retained in aggregated or anonymised form for platform improvement purposes. Raw session logs are not kept indefinitely.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to an individual account.

8 Security Measures

get5 takes the security of your personal information seriously and implements technical and operational measures to protect it against unauthorised access, loss or misuse. These measures include encrypted connections (HTTPS) for all platform interactions, controlled internal access to personal data and regular reviews of security procedures.

While we work hard to keep your data secure, no online platform can guarantee absolute security. There are inherent risks in transmitting information over the internet. You also play a role in keeping your account secure — use a strong, unique password and do not share your login details with anyone.

If you suspect that your account has been accessed without your permission, change your password immediately and contact the get5 support team. We will investigate promptly and take appropriate action to protect your account.

9 Your Rights Over Your Personal Data

As a get5 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the support team with your request and your registered account details.

We will respond to all data rights requests within a reasonable timeframe. Some requests may take longer if they require investigation or involve large volumes of data. We will keep you informed of progress.

10 Minors and Age Restriction

The get5 platform is strictly for adults aged 18 years and older. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, deposit or play on get5.

If get5 becomes aware that an account has been registered by someone under the age of 18, the account will be closed, any balance will be handled in accordance with the Terms and Conditions, and any collected data will be deleted from active systems as soon as practicable.

If you believe that a minor has registered an account on get5, please contact the support team immediately so the matter can be investigated and resolved promptly.

11 Changes to This Privacy Policy

get5 may update this Privacy Policy from time to time to reflect changes in the platform, how we handle data, or to comply with updated requirements. When changes are made, the "last updated" date at the top of this page will be revised accordingly.

For significant changes — particularly those that affect how your data is used or who it is shared with — we will notify registered users through the platform or via their registered contact details where practical. Continued use of the get5 platform after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically, especially if you have concerns about how your data is handled.

12 Contact Us

If you have a question about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how get5 handles your information, please contact the support team. Include your registered account email or mobile number so we can locate your account and respond accurately.

For responsible gaming concerns or requests to self-exclude, please visit the Responsible Gaming page which has dedicated guidance for those situations.